Contact Online Free Games
One desk, four kinds of post: corrections, licence evidence, operator queries and reader questions.
Who runs Online Free Games
Online Free Games is run by a small editorial desk. The desk researches free-to-claim casino offers aimed at players in the United Kingdom, prices the terms attached to them and publishes the arithmetic so a reader can decide quickly and with the figures in view. There is no sales team behind the site and no one whose job is to make any particular operator look better than its terms deserve.
The writers who check a promotion’s terms are the same people who answer the mail, which keeps the copy and the correspondence honest. The desk does not take payment to change a figure, soften a caution or bury a catch, and no operator has a say in what the pages print.
Everyone here writes under the rule the site was founded on: cost the offer, show the working, let the reader decide. New offers are added when the terms can be read in full and costed; offers whose terms cannot be read are left out. If the working is ever wrong, the correction method in the next section is how it gets put right.
How corrections are handled
Pages here are checked against the terms operators publish, and terms change. When a reader or a writer finds a figure that no longer matches, the desk follows one method, by name: quote, source, fix, note the change.
First, quote the passage exactly as the page printed it, so the difference sits on the record rather than in memory. Second, source the corrected figure to a page the operator publishes itself, not to a message or a screenshot sent by anyone with an interest in the number. Third, fix the page, changing the figure in question and leaving the argument around it untouched. Fourth, note the change in a dated line on the page, so a returning reader can see what moved and when.
Corrections are made within a working day of a verified report, sooner when the figure is one a reader might act on. The desk does not quietly edit numbers; a page that has changed says so. If a correction itself turns out to be wrong, the same method runs again until the figures and the evidence agree.
What operators may submit
Operators and their agencies write in from time to time, usually about a promotion the desk has priced. The site accepts submissions on one basis only: published terms. A claim about a wagering requirement, a cap, a payout window or a payment rail needs evidence on the operator’s own page, where a reader can click through and read the wording the desk has read.
Media packs, briefs and summaries of terms are not evidence; if a number matters, it appears in public terms first. The desk reads what arrives, re-checks the relevant page and updates the arithmetic where the published terms support the change. Submissions that ask for a figure to be adjusted without evidence, a caution to be softened or a licence claim to be repeated are filed and left alone.
Licence claims get particular care: an offshore operator’s licence is its own statement, the site does not verify it against any register, and no licence number is printed anywhere on these pages. Where an operator wants a figure looked at again, the route is the one readers use, and the same test of published evidence applies.
How to reach the desk
Reader questions reach one address. Write to desk@onlinefreegames.uk and the mail lands with the editorial desk itself, not with a form, a queue or a bot. Most queries get a reply within two working days; questions that send the desk back to published terms can take a little longer, because the answer is only as good as the check behind it.
Questions about how a wagering requirement was costed, why a caution sits where it does, or what a clause means in plain English are exactly what the address is for. One boundary matters, and it is stated here rather than buried: the site offers no personal account support.
Online Free Games does not operate casinos, holds no player accounts and cannot look into a deposit, a withdrawal or a closed account at any operator. Those queries belong with the operator’s own support desk or, where a licence exists, with the dispute route that licence provides. What the desk can do is explain the terms as published, point to the arithmetic behind any figure on the site and correct the page when the reader is right.
If gambling stops being fun: GAMSTOP lets you self-exclude from every GB-licensed online operator in one free request, though it does not cover sites licensed offshore. The National Gambling Helpline on 0808 8020 133, run by GamCare, is free, confidential and open around the clock. GambleAware and Gamblers Anonymous list further support, and most UK banks can block gambling transactions on a current account.